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Need help with your order, or have a question about one of our products? Our team is here for you.

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Find an SDS or COA

Use this form to download the Certificate of Analysis (COA) or Safety Data Sheet (SDS) for your products.

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Enter the Product ID and Lot Number for your product below.

Get in touch

Whether you’re looking for a tracking number, need advice on how best to store your custom product, or would like product or performance recommendations, we’re here to help find a solution.

Our team is here to help


Monday to Friday

8:00AM-5:00PM PT


2451 Bert Drive, Hollister, CA 95023

Frequently asked questions

You can find answers here for our most commonly asked questions. If you have technical questions specific to your product, please get in touch with our team above.

You can check the latest status of any of your recent orders by logging into your account and going to the Order History tab. If you still have questions, please get in touch--we're happy to help.

You can quickly tailor small volumes of buffers for your early-stage research or DOE with our Build•Tek™ Custom Configurator. For all other custom products, you can get started by filling out our Custom Order Form. If you have any questions about the form or would like to discuss our custom offerings in more detail, give us a call at 1.800.209.4488 and we’ll be happy to help.

With our unique modular manufacturing platform, we can manufacture most custom products within weeks. The exact timing will depend on the specific requirements of your custom product, and our team will provide estimated production and shipping dates along with your quote once you submit your Custom Order Form.

Yes! Our team of scientists has the technical expertise to help optimize a formulation for your specific application. Use the Contact Form above to get in touch with our team today.

We are committed to protecting your intellectual property. We start with a nondisclosure agreement and store all sensitive data on a separate high-security server.

We currently ship across North America. We also work with a network of distributors, including Fisher Scientific, MarathonLS, and VWR.

We can ship your products directly to multiple locations. Just get in touch with us to set up the quantities and destinations.

Since so many of our products are custom-made, we can only provide exact shipping costs once we know the weight, dimensions, and any special shipping requirements (such as temperature control) necessary for your specific product. Once we have manufactured and packaged your order, we will send you an invoice with the final total that includes shipping charges.  

Yes! We can customize your container size, type, and fill volume. You can also consult our engineering team to explore creating custom formats designed to fit your systems.

Yes! Our team can design a tailored quality control testing system to ensure your custom formulations meet your requirements and perform as expected. We can also provide additional information on the equipment and methods we use to perform these tests.

We welcome on-site audits, and virtual audits are also available. All manufacturing documents are sent to you for review and approval prior to production.

Our Terms and Conditions of Sale

You can review the details of our Terms and Conditions of Sale here.