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ORDERING INFORMATION
TO ORDER BY TELEPHONE:
You can place your order by telephone by calling our Customer Service at 1-855-242-0011

Customer service is open between 8:00am and 5:00pm Pacific Standard Time, Monday - Friday. We accept VISA, MasterCard and American Express.
TO ORDER BY MAIL, FAX, Email
Teknova Inc.
2290 Bert Drive
Hollister, Ca 95023
FAX: 831-637-2355
Email:orders@teknova.com
TO ORDER USING VISA, MASTERCARD or AMERICAN EXPRESS:
Please supply the following information: Name of the cardholder, account number, and expiration date. 3 digit security code
CUSTOMER SERVICE:
To place an order or obtain general information please contact Teknova Customer service at 1-855-242-0011.
TO RECEIVE OUR CATALOG:
If you would like to receive a print copy of our catalog please fill out our catalog request form
Effective Jan 1, 2015
There will be an International Bank Processing Fee of $20.00 for orders under $300.00
CUSTOM MANUFACTURING:
Teknova provides custom manufacturing services for both research and commercial applications. Bulk packaging and custom formatting are available. OEM packaging and private labeling services are offered for commercial applications. Our capabilities include bottling, vialing, kit assembly, etc... Please contact us for further information at quotes@teknova.com
SHIPPING:
Orders will be shipped within 24 hours of receipt of the order unless otherwise notified. All shipments are sent F.O.B. point of origin. Freight and handling charges are prepaid and added to the invoice as a separate item. If you wish to use your own courier account number or specify method of shipment. Please add note to the order comments section.
HANDLING CHARGES
Any items that require dry ice will be charged a dry ice fee of $35.00 per order and any items considered hazardous will be charged $45.00 for the 1st box and 27.50 each additional box
CERTIFICATES OF ANALYSIS:
Certificates of Analysis are available for all of our products. For some products we do not include a Certificate of Analysis with the order but we will be happy to furnish one upon request. For OEM and custom orders all batch documentation is available to satisfy regulatory and quality standard requirements. To request a certificate of analysis click here
SAFETY DATA SHEETS:
An SDS will be provided as required by OSHA's Hazard Communication Standard. If an SDS is needed prior to shipment of a product, or in case of an emergency, please contact our Technical Services Department at 831-637-1100. To request a SDS click here
Inspection and Returns:
Upon your receipt of goods shipped hereunder, you shall inspect the goods and notify our Customer Service Department of any claims for shortages, defects or damages. If you fail to so notify us within three days after you receive the goods, the goods shall conclusively be deemed to conform to these Conditions and to have been irrevocably accepted by you. Our Customer Service Department and a return authorization number given to you prior to the return of goods must approve authorization for all product returns. Not all items will be authorized for return, due to temperature and packing requirements. Items authorized for return must arrive at our facilities in a state satisfactory for resale to be eligible for product credit. A restocking charge of 10% or $25 (whichever is greater) shall be charges on returns that are not the result of any error or fault of ours. Shipping charges will not be credited. Goods may not be returned for credit after 20 days after your receipt of the goods.
 

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